Commissions Terms

By purchasing this commissioned artwork or illustration, you are agreeing to the terms of the service and to engage me to create a purely bespoke and original artwork.

Due to the bespoke nature of this service, I am unable to offer refunds or returns on any custom artworks.

Please contact me, describing in as much detail as possible, the requirements of your commission and I will provide a quote within 3 working days. If you accept the quote, I will send an invoice for the full amount. At this stage I will issue a timeframe for completion of the commission. If you have purchased a fixed price bespoke artwork, I will begin work as soon as possible and provide an estimated timeframe for completion.

Quotations for custom artworks and illustrations are valid for 30 calendar days after issue. I reserve the right to alter the quotation if it is not accepted within 30 days.

Please be aware, the client is purchasing a bespoke artwork / illustration / image, therefore at the time of purchase, the final product is unseen.

I will require the client to provide reference photographs of an adequate quality and any additional information that I may request in order to complete a commission. If suitable reference images and/ or the required information needed to complete the commission are not provided in a reasonable timeframe, I reserve the right to alter my estimated completion date or in the event that the necessary reference images / information is not provided at all, cancel the order completely. Clients must take responsibility for ensuring they own the copyright or have permission to use any supplied reference photographs.

I reserve the right to use images of commissioned artworks in my social media and marketing activities. If the client is purchasing a commissioned artwork as a gift, then please let me know so that I can delay publishing images until the gift has been given.

I will retain copyright of any bespoke artworks or illustrations, although I will not sell or reproduce bespoke artworks unless given written permission to do so by the client.

Reproductions of artworks supplied through a bespoke commission must be arranged with Kester Hew Crawford exclusively.

Clients are able to cancel a bespoke commission up until the point that I begin work on the artwork/illustration. I will only begin a commissioned artwork once the issued invoice is paid in full.

Depending on the scope of project, I will send the client draft images for approval before completing the artwork. Once final drafts have been approved, I will be unable to make further changes to the artwork. I will make the client aware when this final stage commences.

If your building is too large for the house portrait service you have purchased, I may need to either cancel your purchase or invoice you for the additional design fee. If you are unsure which service to buy, please contact me and I will provide an accurate quote.

Printed items are produced by production partners and prices are subject to change depending on availability of services and specifications of products.

Printed products are shipped directly to the customer by the production partner. 

Please note, if the client purchases a digital artwork or illustration, they will not receive the original working file.